As a member of our customer service team you will be responsible for helping Planet Card’s French customers through their journey and provide them the best customer experience possible.

Your role:

  • You successfully assist our customers across multiple platforms, including phone, email and live chat, before and after their orders
  • You advise our customers regarding the status of their orders and respond to their requests, suggestions and questions
  • You check the layout, text, grammar and color metrics of our customers’ orders
  • You work closely with our Marketing team to identify and highlight trends
  • You actively drive improvements when it comes to our customers’ experience and internal processes

Your profile:

  • You speak French on a native level and very good English. Ideally, you speak at least one of the following languages: Spanish, German or Italian
  • You have a service oriented mindset and like helping people. Ideally, you have first hands on customer service experience and have a sense for design and layout
  • You are a good communicator, on the phone and via email
  • You like solving problems and take responsibility, even in difficult cases
  • You are a team player, flexible and fun to work with
  • You learn fast and are able to work organized and independently

Perks & Benefits:

  • Work-life balance through flexible working hours and parent-friendly policies
  • Office exchange program
  • Regular events with an individual budget at each team’s disposal
  • Pets are welcome!
  • International, multilingual team with an open mind to innovation and new ideas
  • Free drinks, healthy snacks and 50% off at our online stores
  • Cozy office in Bergmannkiez - one of Berlin’s trendiest districts
  • Regular feedback talks and opportunities for professional development

We have big plans ahead of us. Want to join us on our exciting journey?